SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our other warehouses are shipped through DHL.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. Packages shipped by DHL take 5-10 days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods went long, but everything is fine
just as mentioned by the store
Ordered 3 pcs. The parcel was 2 months old. I liked the panties very much, but unfortunately some came with a puff. The money was returned for them. Seller recommend.
As in the photo
Unfortunately the post did not deliver, the money was returned, the great-grandfather sociable, the first time ordered everything came, but the second lost, the third order in the way i hope he will come, thank you for your attention, i recommend with tracking delivery to order, i liked the product for this ordered more. Mail fails
Everything is fine
Very beautiful panties, but on the ass 98 i would like a little freer. Although i will wear of course, i liked))
Very good! With the store did not communicate
Panties are good, came without marriage, but for a long time. The store is well done, worried, wrote. On ob 96 xxl back-to-back, but you can wear it. Pink is actually gray-pink, the color is beautiful, the landing is understated.
Everything came up, everything as in the photo, went 2 months to peter. I recommend
3 weeks to minsk, in appearance all the norms...
Almost as in the photo, in life a little darker, and so everything is fine. The goods went long, more than two months
On the size 44-46 took xxl
Very class
When ordering the first time the goods received for 2 Weeks, now the goods went almost 2 months, but delivered immediately to the box
Normal panties
The goods did not come, but i put 4 stars for refund
Small
All as in the description. Delivery almost 2 months.
Very good panties, lace soft, not prickly! I advise everyone
Take one more size.
Lovely, size L
I ordered XL, but it is more like M
Walked not 1 month. Put it in the mailbox. The description corresponds. Synthetics, on the gusset like cotton, i'm not sure if he
Too small. Continue fine underwear.