SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our other warehouses are shipped through DHL.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time. Packages shipped by DHL take 5-10 days.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a bit smaller then expected, but still great.
The wallet is light, comfortable, beautiful and pleasant to the touch. Enough card compartments and freely holds paper money. I'm very davolna order. Of the minuses, the delivery is slightly longer than the declared, but this is because of the long clearance in moscow. Perhaps i will order in another color.
The parcel is satisfied. Shipping is very fast
Thank you. everything is fine. purse lux, light and roomy. since i wanted. The store is well done! Quickly sent and i quickly received. thank you for the gift. i wish you success in business!
Tomsk arrived in 20 days. The description corresponds, there is no smell, all the seams are even, the threads do not stick out. I recommend.
Nice purse. My wife liked it!
Purse is very satisfied. In the photo it looks darker than in reality. Sewn very neatly, lightning works. In the hand comfortable. (i thought it would be firm, but it does not spoil it). Perfectly packed. The parcel is tracked only part of the way. The store sent the parcel on the day of the order. (one of the fastest of my deals on the alley.) I recommend the seller, i plan more purchases. Wallet very pleased. In the photo it looks dark than in reality. Sewed very carefully, zipper works. Comfortable in hand. (I thought it would be harder, but it does not spoil it). Well packaged. Parcel is only a part of the way. The seller sent the parcel on the day of order. (One of my fastest transactions on alli.) I recommend the seller, i plan more purchases.
It came quickly. The store put the keychain. Corresponds to the description, there is almost no smell, the seams are even. I recommend.
Very good and pleasant to the touch wallet! I recommend
Oooochen cool wallet
Great, very comfortable in use, so much space in it. The fabric is nice, and the color just like in the picture.
The product came but it came in 41 days I said it does not come anymore I waited very much the same as the picture
Happy as always, Love to Shop in Tauren Store <3
Nice! Thanks for a gift
Fast shipping. reliable store. I really like . thanks.
Very very good.
I love them, just like description and pictures!. Very fast shipping, it took two weeks to reach concepción and the store very attentive
5* Star excellent product and service
Lovely wallet, perfect stitching,just as pictured. Fast delivery too.