SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our other warehouses are shipped through DHL.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time. Packages shipped by DHL take 5-10 days.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order went 3 months, during this time all the parcels that were bought within a couple of months after came. The bag is good, all as in the pictures, as a gift the store put for card holder. The post of russia is not in a hurry to do its work, from the word at all, on horseback it was possible to bring this bag faster.
Made well, roomy enough, comfortable, zipper a little bit at first, then it seems normal, thank you
Bag cool recommend aczkolwiek pictured does feeling a little larger
The order came in 20 days. Corresponds to the description. Thank you!
The bag is well made. The color is beautiful. Looked more capacious. Fast shipment.
Great product as described
Very sleek looking. Perfect for my work stuff. Files fit tight and I can't hold to many but it works for what I need it for. Very quick shipping (epacket) with good communication by store. I decided after purchase to change the color of the bag and they were very accommodating.
Looks very small looks not very sorry that i did not read the dimensions in the description
Krásna ako na obrazku
wow what a bag!!
I have ordered this bag so many timed for so many people as a gift. it never fails to dissapoint. Seller highly recommended. Very fast delivery
Bag looks good
As in the photo
The color is slightly different (gray), but the bag is good
Consistent with the description
The bag is good, took my mother, says it is very soft it is not worth it