SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our other warehouses are shipped through DHL.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time. Packages shipped by DHL take 5-10 days.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chimney is made of soft yarn, nice pattern. Fleece inside mięciutki, nice for neck. Carefully made, no protruding yarns. Fabric slightly stretchy, after washing in delicate program not lost shape and on is mięciutki. Used by adult person, with a slight bulk round neck. Definitely domówię in different color. Recommend
Very, very happy
Ordered on march 31, received on april 18, without tracking. Soft, does not smell anything :) thanks to the store.
Good soft scarf. Already the second such order. The first color did not suit (lilac, too bright). The khaki color is good, just like in the picture, i recommend.
Pleasant, soft fabric. Very good scarf.
Thank you, very beautiful and comfortable scarf. bright, soft and very pleasant to the body!! I recommend.
Beautiful, soft and pleasant material. Fast delivery, I buy more, I recommend the store
Warm, made well, a little groin, probably the dye of the fabric, after washing the smell disappeared, the color has not changed. The order took 24 days.
I ordered a black husband in winter, i liked it. i ordered a cherry. Soft, pleasant to the body. I like it.
Beautiful scarf, great quality.
Delivery is fast, just over 3 weeks to belarus. Track tracked. Quality is normal. But the size... Maximum for children under 10. older-the head is difficult to climb. If children-you can take.
Super, great. I loved it, the shipment within the time they styled, in fact before. chévere.
Finally came a scarf. sewn neatly, pleasant to the touch. Thanks to the store.
For a long time there was a parcel, a little more than a month, but everything is intact, well packed, very soft, to my hat will fit in color, the smell is light, like an ordinary new thing smells, thanks to the store.
The scarf is very soft and warm. Shipping two months
This is better than expected! i will still order! Soft, very warm, good material and sewn. does not press, sat down as it should! Thank you!!!
The track was not tracked, but came in time. The description fully corresponds. With the store did not communicate, there was no need. To the touch is very pleasant, not prickly.
Order received, thank you! Delivery is fast, this is my second order. Thank you to the store! Definitely recommend product and seller!
The scarf is soft and warm. For the child bolshevat.
Super fast shipping! The parcel came to the moscow region for 18 days, and this is taking into account the may holidays. Excellent scarf, corresponds to the description. There is a slight smell, but this is not a problem.
Thank you for the parcel, very much. I recommend the store and the goods.
Order from 20.04 received 24.05. Snood is soft, everything is neat. The color is milky, not pure white.