SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our other warehouses are shipped through DHL.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. Packages shipped by DHL take 5-10 days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hat is good, it came crumpled rather because they punctured the inflatable bag while they were transporting. The cut was on the package. But the hat remained whole. Cool! Tracked.
The hat itself is cool, but it came crumpled very, i sin our native mail.
Packed on conscience, delivery before the deadline, which is very pleasing, but the bullet turned out to be a bit too big, when the wind flies away
Very fast shipping! The order is made 28.03, and 18.04 has already received a notice that the goods are waiting for me at the post office!) it is a pity that the vacuum bag inside burst and the hat is slightly wrinkled, but a couple of movements iron and everything is fine! The hat is smooth and perfectly sits on the head)) store thank you very much)
As in the photo, for such money an excellent hat. The air chamber was not at the time of delivery, but despite this it got intact, slightly crumpled sides quickly ironed.
Came a whole, the smell, of course, sucks, but it's not a problem, it will fade)
Everything is fine
Lovely canoe hat for the summer both for the city and for trips.
The order was made quickly, for 3 weeks. the hat came in perfect condition in undamaged vacuum packaging. only here it turned out to be too small, and the fields, unfortunately, do not keep the desired shape, which is shown in the photo.
Great hat! The truth came in a blown package, the fields are a little wrinkled, you need to steam. And so super, came quickly!
Cool hat, sits perfectly, came quickly, packed well, so as not to crumple, i leveled the field with an iron, i recommend the store
Cool hat, very fast shipping!
The hat did not crumple, sits cool, happy with the purchase
The hat is good, came quickly. On the head 56 sits tugovato.
It came to mo very quickly. The hat is packed very well, no creases, no smells. Minus only one that the material is not natural, but the hat is beautiful))
A pretty hat, i replaced the tape only, but black will come in handy for another photo shoot. The edges of the hat through the cotton fabric iron.
Nice hat. In yekaterinburg delivered in 3 weeks.
Lovely hat, packed in air-inflated package, but the edges still crumpled.
It came quickly, crumpled came, was packed in a postal package and in a parchment in the photo everything showed, in principle, the hat is normal, i wear and add a review
Come all wrinkled! But delivery is fast.
Nice hat
The hat is wonderful, all as in the description, came in a vacuum, a little edge was raised, but the iron all very quickly straightened
In fact: the parcel came almost on time, but the air package, unfortunately, was burst. The iron is easily smoothed out, so it's not scary. There is a smell, i hope that it will quickly fade. The hat itself was more than i expected, but this is my jamb, since the description by centimeters is accurate. Tracked, too, everything is fine. From me: it looks like a collective farm on me, so i can say that it will not go to everyone.
The hat for this money is super, came not crumpled, in an air bag. shipping is also super? for 7 days in st. petersburg. but i was great, very upset. usually i take hats in size m, 56 cm. but this is great, it will be uncomfortable to walk, if only for the photo. very sorry.
Hats are super, only wrinkled when transported, i hope straightened. Overall satisfied, thank you!