SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our other warehouses are shipped through DHL.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. Packages shipped by DHL take 5-10 days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very white, and i'm pretty white.
Thanks for gift. Received with in 20 days. thanks for quick shipping
Did not expect such high quality at such a price!!! Really cool powder, transparent but matiruet perfectly, falls super, it is really not visible on the face, but its function performs on all 100! Very satisfied with the purchase! All matching description and photo store! Factory packaging, all western, shelf life, all super!!!
For the summer straight the most it! Greasy shine hides well. Without color. Good poof. One "but"-powder does not snap (
Good powder. Worth your money. Manufacturer quality as always at height
bonitos
The parcel went for a long time. Was sent in late november, not tracked, received it in late february. The store long ignoril my messages, but finally answered. Since i managed to use it for almost two months, about the powder i can say that it fixes makeup well, silky, but some dry products like blush do not lie very high on top of it. I can also note a small amount of powder in a jar.
Order in great quality, better than expected
Great powder. I use about a month. Although i am light enough myself, i had to adapt to it. In the jar looks very light, almost white, but it is not visible on the skin-it adapts to the complexion. Well matiruet, the face does not shine and looks natural. The most important thing is not to overdo it, otherwise there is a risk of overdrying the skin and getting discomfort and peeling for the day. Delivery is long, but now it is a frequent phenomenon, alas, the fault of the store in this is not. Comfortable pleasant cushion
Good powder, for people with light skin is perfect
The description is accurate, it looks very good quality the case the powder is fine and light, the color is perfect and once again the bioaqua products show impeccable quality, thanks! Hard 27 days to get to switzerland.
Well received and happy with the purchase
The powder went to my address for about a month, the store packed the goods well, the box did not crumple at all during transportation, so it would be possible to give someone. The powder has a plastic box with a mirror and a very soft down jacket. There was a protective film. The powder itself is wonderful, loose, grinding very fine, when applying the powder gives a light shade-suitable for light and very light skin, if you have dark skin, it is better to look at another powder. <3
Well packed, came on time
All as in the description. There is a down jacket. I haven't tried it yet. Shelf life up to 2022.
ok
It came in 5 weeks, the box is a little wrinkled, although it was packed in a blown bag, in the case while trying it
Parcel received quickly thanks
I didnt use, but am hopefull, thank you, very quick delivery
All right, just like the description. I haven't used it yet.
Good powder, packaging is also excellent.
good
Very cool
Everything came in whole and unharmed. The track was not tracked in the territory of the russian federation. Powder colorless, loose-that i wanted without smell and impurities) until allergic manifestations were noted. I recommend!
ok