SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our other warehouses are shipped through DHL.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time. Packages shipped by DHL take 5-10 days.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not drop, but the money was returned
I'm not fit, my face is too vibrating.
The packaging is very nice goes very well protected now it is missing to test the delivery time was running out and the store added more time everything well
Masks well, delicate texture, beautiful jar
The order did not come, but the store is honest-the money returned. Thank you very much!
Thank you, really liked)
Viskas Labai super. Uzsakyta 2019 05 02 Gauta 2019 05 17. :) Labai lengvai tepasi. Didelis kiekis. Malonus svelnus Vos juntamas kosmetikos kvapas. Labai Grazi pakuote.
I really like this product, i order not the first time. it's early. thanks to the store.
I absolutely LOVE this product!! Conceals well, but feel light and stays perfect all day. The lightest color is excellent for very fair skin.
Super good everything and very well packed
Thank you. I take not for the first time, suitable for oily skin, removes all skin imperfections.
Texture moving. but very Whitener. less fit me.
It's already several years q use is very good
lovely smooth make up. Nice packaging. Was quite slow in delivery
The parcel was a month, the concealer lies flat
Just as described, great product at a great price. Fast shipping!!
It is exquisite, leaves the skin with good looks, is subtle and soft, perfect color. I'll take care of it more, it just took too long to get there.
The packaging is very beautiful, everything came together. With the color a little did not guess, very light, it was possible to take darker. It's not cool.
Tone approached, the goods arrived earlier in time)
Light, gentle, but at the same time well hides the shortcomings, i liked it very much, i will order more and more, thank you!
Chic lies well very very quickly came